Articles

Explore over 350 articles that will help you grow your client relationships and improve your personal effectiveness.

How do you recover when clients feel they’ve been let down?

How do you recover when clients feel they've been let down or are otherwise disappointed about something?

Read article
Holding Successful First Meetings

Can you provide any guidelines or rules for holding a successful first meeting with a prospective client?

Read article
Lessons in Integrity and Loyalty from the Campaign Trail

Before the industrial age, most advisors were political counselors of one sort or another. Think of Aristotle, who tutored Alexander the Great; Cardinal Richelieu, who was King Louis XIII’s advisor and then “first minister”; or Sir Th

Read article
Staying in Touch

How do I stay in touch with past clients, in a meaningful way, when there is no ongoing business? 

Read article
Handling Age Gaps

I'm 35, but many of the clients I need to build relationships with are 10 or 20 years older than I am, and our lives and interests seem very different. How do I build my credibility with these older executives, and how can I connect with them?

Read article
Are Conferences Worth It?

Business professionals spend huge amounts of time and money to attend or speak at conferences. But are they worth it? Under the right circumstances, they can be.

Read article
Making Time for Relationships

I have my hands full just keeping up with my current clients and meeting short-term delivery pressures. How do I find the time to invest in long term relationship building?

Read article
Leonardo: The First Consultant

Leonardo Da Vinci was arguably the first management consultant in history, and we can learn a lot from his story.

Read article
Back to top