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Explore over 350 articles that will help you grow your client relationships and improve your personal effectiveness.
How to Prioritize Your Client Opportunities
All that glitters is not gold One of my clients proudly served a leading Fortune-500 company. It was part of their key account program and often mentioned as a success story. Viewed from afar, it was a showcase relationship that generated significant annual revenues. However, when I reviewed the account with them, I realized that […]
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The Ten Habits of Terrible Listeners
You’re probably not as good a listener as you think you are. Take this test to assess your listening skills. Click here to download the Listening Skills Self Assessment
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Ten Listening Pitfalls
By Andrew Sobel There’s a story about a woman, in 19th century England, who had dinner with two great prime ministers and political rivals, Gladstone and Disraeli. Gladstone was the more educated and intellectual of the two; Disraeli more street-smart and intuitive. When asked to compare the two, she said: “After my dinner with Mr. […]
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