Explore over 350 articles that will help you grow your client relationships and improve your personal effectiveness.

Earning Clients for Life as a Trusted Advisor

Competition, commoditization, client sophistication, and transparent markets mean that few services can be truly differentiated in their own right. Strong, enduring client relationships, therefore, are the lifeblood of most organizations. Long term relationships serve another key function in today’s tumultuous markets: they reduce risk for both clients and service providers. It’s not easy, however, to […]

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The Ten Habits of Terrible Listeners

You’re probably not as good a listener as you think you are. Take this test to assess your listening skills. Click here to download the Listening Skills Self Assessment  

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Ten Listening Pitfalls

By Andrew Sobel There’s a story about a woman, in 19th century England, who had dinner with two great prime ministers and political rivals, Gladstone and Disraeli. Gladstone was the more educated and intellectual of the two; Disraeli more street-smart and intuitive. When asked to compare the two, she said: “After my dinner with Mr. […]

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