A single, powerful question can transform a relationship.
(Note: This true story, told by my co-author Jerry Panas, was published as a chapter in our book Power Relationships) In Oswego, Kansas, people are mighty proud of their twelve-bed community hospital. There are other hospitals in larger neighboring cities. But…
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Andrew –in his inimitable style and with the credibility of an expert in the field--eloquently describes how to build trusted client partnerships.
– Sir Win Bischoff, Chairman, JP Morgan Chase–EMEA, and former CEO, Citibank
His deep expertise on what makes service firms successful makes Andrew Sobel's guidance accessible, credible, and invaluable.
– Edward E. Nusbaum, CEO,
Grant Thornton LLP
Andrew Sobel's techniques have been instrumental to building our 'client first' culture at Cognizant.
– Francisco D’Souza, CEO,