Articles
Explore over 350 articles that will help you grow your client relationships and improve your personal effectiveness.
Earning Clients for Life as a Trusted Advisor
Competition, commoditization, client sophistication, and transparent markets mean that few services can be truly differentiated in their own right. Strong, enduring client relationships, therefore, are the lifeblood of most organizations. Long term relationships serve another key function in today’s tumultuous markets: they reduce risk for both clients and service providers. It’s not easy, however, to […]
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The 3 Levels of Personal Recognition—Where Are You?
As a young consultant right out of graduate school, I immediately notice
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Plan for Unplannable Serendipity: Make Your Own Luck This Year
By definition, serendipity is unforeseen
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Ideas Are Everywhere and Everyone Can Come Up With Them
Willie Nelson, the acclaimed country singer-songwriter, has written over 1000 songs. A journalist once asked him, “How do you do it—how do you keep coming up with new songs?” His reply: “Songs are everywhere.” John Lennon and Paul McCartney of Beatles’ fame similarly had a knack for observing the world around them and incorporating the […]
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20 Opportunities to Grow Your Client Relationships
Are your client relationships growing, staying the same, or shrinking? How much influence do you really have over the direction they take? The answer to this second question is, I believe, a whole lot. While many factors influence whether or not a relationship grows, you and your team can have an enormous impact on the […]
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12 Indicators of Relationship Decline
The CEO of a Fortune-100 company I was advising got an unexpected call from the CEO of their largest technology supplier. The technology company CEO said he was going to be in New York City the following week and wanted to meet up to review the relationship. They scheduled the day and time, and my […]
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Eight Strategies to Grow Your Business in Any Market Conditions
One of my clients, a global consulting firm, wanted to build a relationship with a Fortune-50 company in the Midwest. This company never used consultants, and my client had virtually no preexisting relationships with their management. However, my client was determined to win them over. They asked a senior partner to spend most of his […]
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Nine Reasons Why You Lose Clients – And What to Do About It
The playwright Oscar Wilde defined a gentleman as someone who “is never unintentionally rude.” Likewise, you never want to have a client relationship end unintentionally and without a sound reason. Unfortunately, relationships often avoidably come to an end. Clients usually just vote with their feet and don’t explain to you why they are not giving you any […]
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Want More Share of Wallet? Grow Your Share of Mind
Everyone would like more of their client’s business—more “wallet share.” But few are willing to invest the time and effort to do what it actually takes to earn that additional share of their client’s expenditures. The strategy to gain more wallet share often consists of introducing some colleagues who then pitch their solutions, without establishing […]
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