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Explore over 350 articles that will help you grow your client relationships and improve your personal effectiveness.

Who Advises the CEO?

(Versions of this were published in Executive Excellence and Manage) Today’s corporate leaders face an unprecedented pace of change and a daily need to make difficult, complex choices. Sage, trusted advisors are needed more than ever. But whom do CEOs really turn to for advice and counsel? The answers will surprise you. Behind every great […]

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Steps to Grow Your Client Base Now

I. IDEAS FOR ADDING VALUE AND BUILDING LOYALTY ———————————————————————————————— Steps You Should Take Now to Grow Your Client Base ———————————————————————————————— January is a good time to reflect on ways to grow your client base during the coming year. Creating quantitative goals and detailed plans can be useful but also dry and limiting; I focus instead […]

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Seven Principles for Retaining Your Clients

I. IDEAS FOR ADDING VALUE AND BUILDING LOYALTY   ——————————————————————————————————— Seven Principles for Retaining Your Clients During Uncertain Times ———————————————————————————————————   A friend recently confided in me, “Things are so bad that I haven’t seen a client in nearly a month.” Another, though, took two weeks to return my phone call because she has been […]

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Publishers Weekly “Clients for Life” Starred Review

JAGDISH SHETH AND ANDREW SOBEL. Simon & Schuster, $26 (288p) [Starred Review] ISBN 0-684-87029-0 * Whereas most professionals aim to develop long-term relationships with their clients, many find that their clients may treat them more like a one-shot expert-for-hire than that trusted member of the inner circle. Arguing that in today’s competitive era, clients are […]

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