Articles
Explore over 350 articles that will help you grow your client relationships and improve your personal effectiveness.
10 Power Questions To Ask Someone You Love On Valentine’s Day
Power Questions for a Loved One How do you show someone you really care and deepen your relationship with them? With chocolates and flowers? Those are great, but you can do more. Consider asking some of these 10 questions on Valentines Day. Or for that matter–on any day when you want to improve an important […]
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Eight Ways to Improve Your Empathy
Empathy is the ability to understand and share another person’s feelings and emotions. It is essential to building good relationships, both at work and in your personal life. People who don’t exhibit empathy are viewed as cold and self-absorbed, and they often lead isolated lives. Sociopaths are famously lacking in empathy. Conversely, someone who is […]
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Eight Powerful Thinking Habits of Great Rainmakers
By Andrew Sobel The great essayist Ralph Waldo Emerson once wrote, “The ancestor to every action is a thought.” Clearly, if our thoughts are not organized and clear, our actions won’t be either. Taking Emerson’s idea even further, mastery is not just a function of learning some tools and techniques—it’s also learning to thinkproperly about […]
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The Very First Question You Should Ask Yourself this Year
In the last week, my inbox has been flooded with advice about New Year’s resolutions, goal setting, and achieving personal success next year. Some of it is valuable, much of it tedious. Everyone tells me that goal setting is an essential habit of successful people. Yet, I wonder. Did Picasso set a goal to become […]
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15 Ways to Grow Your Client Relationships Next Year
By Andrew Sobel In 2016, all companies need to grow. They will pin their hopes on a variety of strategies for growth: acquisitions, new product or service development, penetrating new markets, and so on. But by December of next year, many won’t meet their goals. You don’t need to be one of them. This article […]
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How to Turn Every Client Meeting Into a Wow Experience
By Andrew Sobel A Missed Opportunity I advised one of my clients to hold regular “agenda-setting” meetings with an organization they were working with. “But Andrew,” they told me, “we tried that. We set up a quarterly review session attended by representatives of key functions in the business. But after the first couple of meetings, […]
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Why Client Expansion – Not Retention – is the New Measure of Relationship Success
By Andrew Sobel A law firm I once advised had a longstanding client that easily ranked as one of the world’s largest corporations. Every year, the chairman of the law firm asked the relationship partner in charge of the account how things were going. “Great, we have a terrific relationship” he was inevitably told. This company had, […]
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Ask and Listen: Insights from my Recent Trip to Moscow and St. Petersburg (Part Two of Two)
I went on a long business trip to the UK and Russia earlier this summer. I had never been to Russia, and was in fact a bit concerned, beforehand, about going there. It was a fascinating and rewarding experience, however. I met many interesting people and learned a lot about the history and culture of […]
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