Articles

Explore over 350 articles that will help you grow your client relationships and improve your personal effectiveness.

Leonardo: The First Consultant

Leonardo Da Vinci was arguably the first management consultant in history, and we can learn a lot from his story.

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Mindfulness and Being Yourself

Does a triathlon have anything to do with with client relationships? Yes, because it's about mindfulness and being yourself.

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Sgt. Pepper’s and You: Evolving Your Songs (Part II)

Forty years ago, on June 2, 1967, the Beatles released their breakthrough album Sgt. Pepper’s Lonely Hearts Club Band. It rocked the music world, shooting immediately to number one on the record charts and winning four Grammy awards. Although there is much debate about whether it is the Beatles’ best overall recording (some would opt […]

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Sgt. Pepper’s and You: Evolving Your Songs (Part I)

Forty years ago, on June 2, 1967, the Beatles released their breakthrough album Sgt. Pepper’s Lonely Hearts Club Band. It rocked the music world, shooting immediately to number one on the record charts and winning four Grammy awards. Although there is much debate about whether it is the Beatles’ best overall recording (some would opt […]

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Two Unexpected Zen Masters

I recently returned from a two-week trip to Japan where I had some truly remarkable experiences, including unexpected meetings with two Zen masters. These encounters underscored for me a number of principles that are important not just to build client relationships but also to achieve professional fulfillment. For those of you who are interested, I […]

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Questions to Ask Yourself

In the 1960s, a journalist asked the great artist Pablo Picasso what he thought about mainframe computers. Picasso replied, “Computers are useless. They can only give you answers.” I am continually surprised at the power of good, provocative, unexpected questions—and by how infrequently we ask them. I experienced this just a few days ago as […]

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Passion and Predjudice: Connecting With Anyone

This summer I spent a month traveling through four different countries in both the Middle East and Europe, mostly doing client work but also taking some vacation time with my family. I learned a lot on this trip, and what I heard and saw reinforced some important lessons about building long-term client relationships. Read these […]

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The Power of Reflection

Do you ever have the nagging feeling that you don’t have time to really think anymore? You’re not alone. A variety of factors have conspired to rob us of time for reflection about ourselves, our lives, and the problems and issues that our clients face. Today, our minds are rarely silent. The average businessperson receives […]

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