Articles
Explore over 350 articles that will help you grow your client relationships and improve your personal effectiveness.
How to Handle a Client Crisis
It has happened and will happen to every professional who deals with clients: something goes wrong or your client gets upset about something you've done or said. Here are eight tips for dealing with an unhappy client and starting the process of resolution:
Read article
Use Power Questions to Handle Discount Pressure
Unfortunately, the easiest and most direct way to increase value (which is benefits minus price paid) is to pressure a service provider to lower their fees. Remember, too, that clients ask for discounts for different reasons. I have observed no less than five types of clients who ask for discounts:
Read article
Ask, Don’t Tell: Using Power Questions to Create Clients for Life
The CEO of a $12 billion company summed it up neatly when he told me, “When someone walks into my office and is trying to market to me or sell something, I can always tell how experienced he or she is by the quality of the questions they ask.” I’ve heard the same message from hundreds of c-suite executives: the people who really impress them are the ones who ask the most thought-provoking questions.
Read article- ← previous
- 1
- 2
- next →