Andrew Sobel, Author at Andrew Sobel - Page 46 of 49
15 Pitfalls of Advising Clients
Advising Clients Doesn’t Have to be Hard Serving clients requires constant vigilance. While we are forced as consumers to tolerate personal computers which constantly malfunction (usually due to software problems), we know that a single mistake during a client engagement could seriously damage—or at worst end—a client relationship. Here is a compendium of what I […]
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The Porsche and the Client
In workshops, I’m often asked, “How do you build a relationship with a client who is much older than you are? The flip answer is, “The same way you build a relationship with anybody!” For a more thoughtful answer, keep reading. Oh, the Porsche definitely appears at the end, in case you’re wondering about the […]
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Preparing for Any Client Meeting
A client meeting doesn’t start when you walk in the door and say good morning to your client. Rather, it should begin a day or two earlier, as you mentally prepare and reflect on how to make that meeting a success for both of you. Too often we are preoccupied with a key message we’re […]
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Ten Questions to Help You Grow Your Client Base
January is a good time to reflect on ways to grow your client base during the coming year. Here are 10 questions you should ask yourself as you plan how to make this year a success: 1. What compelling ideas can you bring to your clients? Clients frequently comment to me about how they can […]
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Client Relationships in the Age of the Mouse-Click
Seeing the Big Picture: Building Client Relationships in the Age of the Mouse-Click (Originally published in Business Law Today) In an era of electronic auctions, expert software, and online databases, are traditional, face-to-face client relationships going the way of quill pens and parchment paper? To be sure, they are under assault from many quarters. […]
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How to Win a Client in 10 Days (Part 2)
In a world of highly sophisticated, knowledgeable clients, and ever-eager competition, how do you consistently distinguish yourself? This issue of Client Loyalty presents part II of “How to Win a Client in 10 Days.” If you’re missing part I, with days 1 through 5, just drop me an e-mail and I’ll forward it on […]
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How to Win a Client in 10 Days (Part I)
Despite the press announcements about an economic recovery, things remain difficult for many service professionals. Historically, white-collar professionals have accounted for only about 2% of the unemployed; today, they represent 18% of those out of work, an unprecedented statistic. By some estimates, the market for general management consulting services has contracted by 20-30% over […]
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Passion and Predjudice: Connecting With Anyone
This summer I spent a month traveling through four different countries in both the Middle East and Europe, mostly doing client work but also taking some vacation time with my family. I learned a lot on this trip, and what I heard and saw reinforced some important lessons about building long-term client relationships. Read these […]
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