Andrew's Blog

The Business of Relationships

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March 27, 2015

How Much Are You Willing to Pay for a Bottle of Mineral Water?

I was at a concert the other night at Avery Fisher Hall at New York City’s Lincoln Center, and decided to buy a bottle of mineral water at the bar. An 18-ounce, medium bottle was $4.00. I really didn’t think... Read now

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March 19, 2015

If it’s Legal Is it Right? The Five Pillars of Integrity in Business

Just because something is legal doesn’t mean it’s right. And conversely, some things that are right aren’t legal. Clearly, we don’t need a bookshelf full of legal tomes to tell us how to behave. We know in our hearts when... Read now

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March 6, 2015

The U.C.L.A. Uproar: Don’t Kid Yourself–We all Have Biases

The New York Times reported today on the troubling case of the U.C.L.A. Student Council. A Jewish student at U.C.L.A., Rachel Beyda, was being interviewed for possible membership in the council. According to the Times, the first question she was asked... Read now

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February 24, 2015

Upside Down: How to Change Behavior Through Questions Rather than Commands

Many of my clients are successful professionals. They have good clients, make good money, and enjoy their jobs. The challenge is getting them to recognize that they could be even better at what they do. Just because someone is successful... Read now

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January 23, 2015

How One Extraordinary Woman—and her powerful empathy—Shaped the Modern Middle East

In September of 1921, Gertrude Bell received an urgent message. It was from  King Faisal—the first ruler of modern Iraq—who had been appointed ruler of Mesopotamia, now Iraq, only a few weeks earlier on August 23. Bell, who had been... Read now

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January 5, 2015

How Success Can Lull Us into Excess

Can success subtly and gradually lull us into destructive excess in our professional and personal lives? Yes, it can, and the process is insidious because it’s hard to see that it’s happening to us. We become like the frog that... Read now

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December 15, 2014

Itzhak Perlman and James Taylor in 48 Hours

My wife and I had the unusual pleasure of seeing both the great violinist Itzhak Perlman and singer-songwriter James Taylor perform in the space of two days. Their artistry, virtuosity, and passion left me reeling. This is about the two... Read now

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November 16, 2014

The Powerful Tension Between Relationship Virtues and Commercial Virtues

I recently attended a conference where New York Times columnist David Brooks was the keynote speaker. One of the main themes of his speech was the tension between “resume virtues” and “eulogy virtues.” In our success-driven culture, he explained, we strive... Read now

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October 30, 2014

Your Most Powerful Differentiator –The Live Performance

An extraordinary shift has occurred in the music business, and it holds an important lesson for us. Over the last decade, sales of recorded music have steadily declined. This includes all types of music in all formats—CDs, digital downloads, and... Read now

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October 24, 2014

Fair-Weather Friends?

A few weeks ago I interviewed a major British industrialist about “building relationships from the client’s side of the desk.” He had been the CEO of a leading British company for many years, and worked with many outside service providers... Read now

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