Andrew's Blog

The Business of Relationships

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August 11, 2015

Ask and Listen: Insights from my Recent Trip to Moscow and St. Petersburg (Part One of Two)

These days, Russia may not be a favorite destination for American businesspeople, but I just returned from a very interesting trip there. My trip was fascinating and I learned a lot. I learned a lot because I asked a lot... Read now

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May 19, 2015

Relationship Building From the Client’s Side of the Desk

Thoughtful client feedback is always illuminating. Of course, you have to be careful about taking what just one client executive says works or doesn’t work when it comes to building long-term relationships, and generalize it to all clients. But, having... Read now

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May 1, 2015

Move In With Them Until You Love Them

The New York Times Science and Health Editor Barbara Strauch recently passed away at the relatively young age of 63. She was a brilliant journalist who, according to the article about her death, led a Newsday team that won a Pulitzer prize... Read now

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March 27, 2015

How Much Are You Willing to Pay for a Bottle of Mineral Water?

I was at a concert the other night at Avery Fisher Hall at New York City’s Lincoln Center, and decided to buy a bottle of mineral water at the bar. An 18-ounce, medium bottle was $4.00. I really didn’t think... Read now

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March 19, 2015

If it’s Legal Is it Right? The Five Pillars of Integrity in Business

Just because something is legal doesn’t mean it’s right. And conversely, some things that are right aren’t legal. Clearly, we don’t need a bookshelf full of legal tomes to tell us how to behave. We know in our hearts when... Read now

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March 6, 2015

The U.C.L.A. Uproar: Don’t Kid Yourself–We all Have Biases

The New York Times reported today on the troubling case of the U.C.L.A. Student Council. A Jewish student at U.C.L.A., Rachel Beyda, was being interviewed for possible membership in the council. According to the Times, the first question she was asked... Read now

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February 24, 2015

Upside Down: How to Change Behavior Through Questions Rather than Commands

Many of my clients are successful professionals. They have good clients, make good money, and enjoy their jobs. The challenge is getting them to recognize that they could be even better at what they do. Just because someone is successful... Read now

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January 23, 2015

How One Extraordinary Woman—and her powerful empathy—Shaped the Modern Middle East

In September of 1921, Gertrude Bell received an urgent message. It was from  King Faisal—the first ruler of modern Iraq—who had been appointed ruler of Mesopotamia, now Iraq, only a few weeks earlier on August 23. Bell, who had been... Read now

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January 5, 2015

How Success Can Lull Us into Excess

Can success subtly and gradually lull us into destructive excess in our professional and personal lives? Yes, it can, and the process is insidious because it’s hard to see that it’s happening to us. We become like the frog that... Read now

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December 15, 2014

Itzhak Perlman and James Taylor in 48 Hours

My wife and I had the unusual pleasure of seeing both the great violinist Itzhak Perlman and singer-songwriter James Taylor perform in the space of two days. Their artistry, virtuosity, and passion left me reeling. This is about the two... Read now

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