Eight Ways to Improve Your Empathy

Empathy is the ability to understand and share another person’s feelings and emotions. It is essential to building good relationships, both at work and in your personal life. People who don’t exhibit empathy are viewed as cold and self-absorbed, and…


The Very First Question You Should Ask Yourself this Year

In the last week, my inbox has been flooded with advice about New Year’s resolutions, goal setting, and achieving personal success next year. Some of it is valuable, much of it tedious. Everyone tells me that goal setting is an…


Ask and Listen: Insights from my Recent Trip to Moscow and St. Petersburg (Part Two of Two)

I went on a long business trip to the UK and Russia earlier this summer. I had never been to Russia, and was in fact a bit concerned, beforehand, about going there. It was a fascinating and rewarding experience, however.…


Ask and Listen: Insights from my Recent Trip to Moscow and St. Petersburg (Part One of Two)

These days, Russia may not be a favorite destination for American businesspeople, but I just returned from a very interesting trip there. My trip was fascinating and I learned a lot. I learned a lot because I asked a lot…


Relationship Building From the Client’s Side of the Desk

Thoughtful client feedback is always illuminating. Of course, you have to be careful about taking what just one client executive says works or doesn’t work when it comes to building long-term relationships, and generalize it to all clients. But, having…


Move In With Them Until You Love Them

The New York Times Science and Health Editor Barbara Strauch recently passed away at the relatively young age of 63. She was a brilliant journalist who, according to the article about her death, led a Newsday team that won a Pulitzer prize…


How Much Are You Willing to Pay for a Bottle of Mineral Water?

I was at a concert the other night at Avery Fisher Hall at New York City’s Lincoln Center, and decided to buy a bottle of mineral water at the bar. An 18-ounce, medium bottle was $4.00. I really didn’t think…


If it’s Legal Is it Right? The Five Pillars of Integrity in Business

Just because something is legal doesn’t mean it’s right. And conversely, some things that are right aren’t legal. Clearly, we don’t need a bookshelf full of legal tomes to tell us how to behave. We know in our hearts when…


The U.C.L.A. Uproar: Don’t Kid Yourself–We all Have Biases

The New York Times reported today on the troubling case of the U.C.L.A. Student Council. A Jewish student at U.C.L.A., Rachel Beyda, was being interviewed for possible membership in the council. According to the Times, the first question she was asked…


Upside Down: How to Change Behavior Through Questions Rather than Commands

Many of my clients are successful professionals. They have good clients, make good money, and enjoy their jobs. The challenge is getting them to recognize that they could be even better at what they do. Just because someone is successful…


 

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