Andrew Sobel
Building Enduring Client Relationships
Books
Andrew's acclaimed business bestsellers, Clients for Life and Making Rain, set out comprehensive strategies for building long-term client relationships.
Andrew Sobel is the leading authority on the skills and strategies required to develop enduring client loyalty. He has conducted over ten years of unique research into the ingredients of broad-based, trusted-advisor relationships. He works with the world's leading professional services firms and financial institutions to build both the individual and institutional capabilities required to develop, grow, and sustain a profitable client base.
Clientcentricities
- Andrew's Monthly Q&A
Q: How do you recover when clients feel they've been let down or are otherwise disappointed about something?
A: I recently interviewed a client of mine on the topic of client crises, as part of some advisory work I ...
Newsletter
- Client Loyalty: Winning a New Client When There Is an Incumbent
This month in Andrew's newsletter:
How do you break into a new client when a competitor already has a strong, existing relationship? You'll need patience, ...
Resources
- Tools for Developing your
Clients for Life