Articles
Explore over 350 articles that will help you grow your client relationships and improve your personal effectiveness.
Finish this Year Well and Start Strong in January
Fall can be an achingly beautiful season, but it can also be a pressure cooker if you serve clients. In this last quarter of the calendar year, you need to finish well, regardless of when you close your fiscal year. At the same time, you need to prepare the foundations for a successful start of the […]
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Ten Questions to Ask Your Clients Every Year
A client of mine dodged death twice. The first instance involved serendipitously avoiding what turned out to be an infamous plane crash caused by a terrorist bomb. The second time had to do with a seemingly innocuous spot on his arm. It looked like a odd-shaped mole, and he ignored it. As the CEO of […]
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The Ten Habits of Terrible Listeners
You’re probably not as good a listener as you think you are. Take this test to assess your listening skills. Click here to download the Listening Skills Self Assessment
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Ten Listening Pitfalls
By Andrew Sobel There’s a story about a woman, in 19th century England, who had dinner with two great prime ministers and political rivals, Gladstone and Disraeli. Gladstone was the more educated and intellectual of the two; Disraeli more street-smart and intuitive. When asked to compare the two, she said: “After my dinner with Mr. […]
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