What are the essential roles of a relationship manager? And what skills does he or she need to possess in order to fulfill these roles?
Having studied tens of thousands of partners, managing directors, account executives, and other client-facing professionals in service firms around the world, I have identified -six key roles for relationship managers:
To fulfill these essential roles, relationship management must develop specific skills. You can read about these by reviewing my detailed slide presentation, below, called The Key Roles and Skills of the Client Relationship Manager.