Andrew Sobel
Building Enduring Client Relationships
Jacket Quotes for All for One On the Back Jacket:
Andrew Sobel clearly understands that trust is not an abstract concept—it is a personal
bond forged over time in the best relationships. All for One is thought provoking and
actionable, making it a valuable roadmap for building trust and mutual benefit between
clients and advisors.
—Ralph W. Shrader, Chairman & Chief Executive Officer, Booz Allen Hamilton
In All for One Andrew Sobel takes an important, further step in defining great client
relationships by eloquently describing how to build trusted partnerships. At a time when
corporations are seeking more in-depth and fewer relationships, the concept of
partnership and how to achieve it is highly relevant and topical.
—Sir Winfried Bischoff, Chairman, Citigroup
Successful professional service firms will have more than their share of "trusted
advisors." The great firms will be those which have converted their individual
relationships into trusted client partnerships for their institutions. In All for One, Andrew
Sobel shows the way to do this. This book is not to be missed by leaders of professional
service firms with the high aspiration to be great.
—Steven B. Pfeiffer, Chair, Executive Committee, Fulbright & Jaworski LLP
Andrew Sobel's techniques have been instrumental to building our "client first" culture at
Cognizant. As our market continues to evolve, All for One will help us chart the course
towards trusted partner status with each of our clients.
—Francisco D'Souza, Chief Executive Officer, Cognizant
All for One is a goldmine of best practices for building a culture around personalized
relationships and then supporting these through collaboration and the mobilization of
resources. Five years' scrutiny of 50 major service-based relationships—combined with
the author's deep expertise on what makes service firms successful—make Andrew
Sobel's guidance accessible, credible, and invaluable.
—Edward E. Nusbaum, Chief Executive Officer, Grant Thornton LLP
On the First Page:
The concepts in Andrew Sobel's All for One are powerful and essential. The best
professional service firms understand that achieving the position of Trusted Partner
should be the goal of all of their efforts at building client relationships. Andrew's 10
strategies provide a very clear path to achieving that goal—for individual professionals
and for their firms.
—Peter T. Regan, Executive Chairman, The ERM Group
In today's marketplace, deep personal and institutional relationships have never been
more important. In All for One, Andrew Sobel, sets forth compelling relationship
strategies for both the individual and the organization, and supports these strategies with
insights into the "how to" that is so often missing.
—Michael S. Hamilton, Partner, Chief Learning & Development Officer—Americas,
Ernst & Young LLP
Andrew Sobel has once again broken important new ground for the professional services
industry. All for One is a masterpiece that delivers dozens of pertinent examples of how
the best in the business build trusted client partnerships, and all professionals can learn
important lessons from it. My one regret in reading the book is knowing that my
competitors also have access to it!
—Donald Lowman, Managing Director and board member, Towers Perrin
All for One offers high-impact, practice advice on building enduring client partnerships.
Andrew Sobel once again shows us his amazing empathy and insight about client
relationships.
—Jaideep Bajaj, Chief Executive, ZS Associates
All for One is a great, practical guide that provides an invaluable framework for building
enduring, trusted client relationships. Andrew Sobel has delivered an essential read for all
professionals, one that is deep with insights, advice and leading-edge best practice.
—Diana Brightmore-Armour, Chief Executive, Corporate Banking, Lloyds TSB
Trust is the grail for the professional advisor. And never has it been more important or
elusive. In All for One Andrew Sobel offers a master-class in building business
relationships. Drawing on the experience of leading companies he lays out a clear path of
how to achieve the ultimate advisory role as trusted partner. A must read for anyone who
purports to give business advice.
—Andrew Laurence, Chairman Worldwide Corporate Practice Committee, Hill &
Knowlton
Even the best relationship manager can learn reading from Andrew Sobel's All for One. It
clearly demonstrates how the best institutional client relationships are developed, and
shares practical advice that business books often promise but rarely deliver.
—Mark Read, Director of Strategy, WPP
All for One lays out a highly practical framework for building a culture of relentless
client focus and focusing a firm's human and financial capital to deliver real value to
clients. Enduring client partnerships are essential to financial and reputational success,
and Andrew Sobel delivers powerful insights about how to systematically cultivate and
sustain them.
—James Bardrick, Co-Head, Global Industrials Banking, Citigroup