Client Loyalty: The Monthly Newsletter

“Thanks for another great newsletter. Excellent food for thought. Yours is one of the very few I open and read.”

– Mark,
Head of Global Client Management

“Andrew, thank you for your most recent newsletter, which I have distributed to my entire team. Your content is truly world-class – thoughtful, original, and practical. I look foward to Client Loyalty each month.”

– Nancy,
SVP Sales and Marketing

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Browse All Past Issues of Client Loyalty

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Client Loyalty is an acclaimed monthly newsletter about how to build long-term business relationships and become a trusted client advisor. Each issue contains an in-depth article on an essential aspect of developing clients for life, as well as a short Q&A about one of the many vexing issues that all client-facing professionals grapple with. Past issues have shared best practices on topics such as:

  • Building c-level relationships
  • Growing and broadening client relationships
  • Managing client relationships in uncertain times
  • Unseating an incumbent
  • Staying in touch when there is no current business
  • Creating a unique client experience
  • Evolving from a vendor to a trusted advisor

 

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